General Sales Conditions and Modification Fees

Terms and conditions of sale (valid from June 05, 2024)

Art.1 : Designation of terms
By "transport only" we mean the rental of coaches for hire with or without additional services.
By "package tour" we mean the sale of packages comprising at least two services, offered for individual sale by Funny Tours SRL.
By "subscriber" we mean any person who orders a package tour.

By "customer" we mean anyone who orders Transport Uniquement.

Art. 2 : Validity
All orders, for Transport only and for Package Travel, are taken into account when an order form is issued in writing (sent by post, e-mail or fax) following a written or telephone quotation or an order placed via telephone communication, the merchant's website, e-mail, Messenger or any other social network.
For all Transport only, an agreement or signature by the customer on the quotation serves as an official order form, including acceptance of the general terms and conditions of sale. The customer acknowledges having been duly informed of the general sales conditions and special sales clauses.
In the case of transport orders only, the quotation is valid for 10 days from the date of issue, subject to vehicle availability at the time of booking.
All Voyage à Forfait orders placed by e-mail, telephone, merchant site, Messenger or any other social network do not require a signature; the mere fact of receiving the order form constitutes acceptance of it and of the general sales conditions. The subscriber acknowledges having been duly informed of the general sales conditions and special sales clauses.

Art.3 : Our offers for Transport only are always made without any commitment on our part. Our delegates, agents or representatives are not our representatives, and any promises or acceptances they may make are binding on us only after ratification by one of Funny Tours SRL's directors.

Art.4 : The subscriber and customer who gives an order for a Package Tour or a quotation agreement for Transport only is deemed to have the right to do so. He assumes, together with his principals or participants, full responsibility for this order. He/she acknowledges that he/she is of legal age at the time of booking. He/she also acknowledges that he/she is solely responsible for the entire order form as its subscriber and customer.

Art.5 : Terms of payment for Transport only

 -For Transport only, all our invoices are payable in cash or on the due date stated on the invoice. In general, the due date is 10 days after the date of issue of the invoice (pro-forma invoices may be issued under the same title, right & conditions), these invoices may be issued 31 days before the binding date of the contract. Payment of these invoices may be required prior to the binding date of the contract or the binding date of the order. In the event that the invoice does not specify payment terms, payment must be made within 10 days of the invoice date.

Art.6 : Terms of payment for Package Tours

The 30% deposit must be received by us within 7 days of receipt of the order form by the subscriber (the order will be automatically cancelled in the event of non-payment of the deposit after this 7-day period). The balance of the order must be received no later than 6 weeks before the date of the trip. A receipted invoice is issued upon receipt of the balance, and it is this document alone that is valid as the travel document. Failure to pay the balance within 35 days before the date of travel is equivalent to outright cancellation on the part of the subscriber, which will incur the cancellation charges listed in article 10.
Any order form for a package tour issued less than 07 days before the date of travel, provided that the tour is not closed, must be followed simultaneously by full payment of the total amount of the order.
Any order form for a package tour issued within 06 weeks of the date of travel, provided that the tour is not closed, must be followed within 07 days by full payment of the total amount of the order.

Art.7 : All our invoices are deemed to be correct as soon as they are issued. Any disputes must be submitted by registered letter within 8 days of the invoice date.

Art.8 : In the event of non-payment of an invoice and failure to contest it, the entire invoice shall become immediately due and payable, and shall automatically bear interest at the legal rate, without prior notice of default, and shall be increased by a lump-sum payment of 15% to cover administrative costs, with a minimum of €75.

Art.9 : In case of dispute, only the courts of the judicial district of the headquarters of SRL Funny Tours are competent.

Art.10 : Cancellation conditions

🔒 Right of withdrawal

In accordance with article VI.53, 12° of the Code of Economic Law, the 14-day right of withdrawal for distance sales does not apply to services related to leisure activities provided on a specific date or during a specific period.

The trips offered by Funny Tours have fixed departure dates and are therefore not subject to the right of withdrawal.

⚠️ Payment, whether partial (deposit) or total, implies full acceptance of the offer, conditions of sale and chosen departure date.
All reservations are firm and definitive upon receipt of payment.

In the event of cancellation of the order by the customer or subscriber (for Transport Only or Package Travel), the customer or subscriber must pay the following charges:

• • Cancellation more than 90 days before the contract or order is due to be fulfilled, a handling fee of at least 30% of the total amount of the order or contract, with a minimum of €30 per order, may be charged.  

• • Cancellation between 90 and 61 days before the binding date of the contract or order: the 45% deposit must be paid or will be retained directly.

• • Cancellation between 60 and 46 days before the binding date of the contract: 65% of the total amount of the order or invoice must be paid or will be retained directly.

• • Cancellation between 45 & 0 days before the binding date of the contract: 100% of the order or invoice amount must be paid or will be retained directly.

Any cancellation of an order paid by means of a voucher and for which a reimbursement by Funny Tours would be necessary, will be done by reactivating the said voucher in addition to any cancellation fees that may be deducted.

Art.11 : Conditions of modification or partial cancellation

In the event of modification (postponement of the date is not a modification) or partial cancellation of the order by the customer or subscriber, the latter must pay the following fees:

• • Modifications or partial cancellations made more than 90 days before the contract or order is due to take effect may result in a handling fee of at least 15% of the total amount of the order or contract, with a minimum of 15 euros per order and per person modified.

• • Less than 90 days before the binding date of the contract or order, if it can be carried out without modifying the total price of the order, no processing fee will be charged. Otherwise, a surcharge on the total amount of the order will be applied, claimed or withheld up to a minimum of 15% of the total amount of the order or contract, with a minimum of €15 per order and per person modified.

• • For Package Tours, a minimum charge of €30 per person may be claimed for any changes made by the policyholder to the names of participants between the ^14th day and 72 working hours prior to departure.

• • No name changes can be made less than 72 working hours before departure.
    For Package Tours, any partial cancellation will incur amendment and/or cancellation fees and in some cases a recalculation of the base price per person.

In the event of modification or partial cancellation, the subscriber remains responsible for the entire order.

Art.12 : Cancellation of the trip by the organizer

The organizer reserves the right to cancel a trip if, prior to its execution, a case of force majeure occurs, i.e. circumstances of an exceptional nature that the organizer could not have been aware of at the time the contract was concluded. In this case, the organizer will reimburse all sums paid by the travelers, via a voucher valid for a minimum of 12 months, provided that the order is in order for payment, without the travelers being able to claim any damages. The subscriber implicitly and automatically waives any right to monetary reimbursement for the entire order.
The organizer also reserves the right to terminate the contract without compensation if a trip cannot be carried out due to insufficient passenger participation: twenty is the minimum number of participants required to carry out a trip.

In this case, the traveller will have been notified in writing within the period provided for by law, i.e. :

• • twenty days before the start of the package tour in the case of tours lasting more than six days;

• • seven days before the start of the package tour for tours lasting between two and six days;

• • forty-eight hours before the start of the package tour in the case of tours lasting no more than two days

    Art.13 : Complaints
    1. Before departure: Complaints made prior to the execution of the travel contract must be submitted as soon as possible by registered letter with acknowledgement of receipt, to the intermediary and/or tour operator.
    2. During the trip: Complaints that arise during the performance of the contract must be lodged as quickly as possible on site, in an appropriate manner and as evidence, so that a solution can be sought. To this end, the traveller shall address, in the following order, a representative of the tour operator or a representative of the travel intermediary, or directly to the travel intermediary, or finally, directly to the tour operator.
    3. After the trip: Complaints which cannot be lodged on site, or which have not been satisfactorily resolved on site, must be lodged with the intermediary or, failing this, with the tour operator, either by registered letter or against acknowledgement of receipt, no later than one month after the end of the trip.

twenty days before the start of the package tour in the case of tours lasting more than six days;

seven days before the start of the package tour for tours lasting between two and six days;

twenty days before the start of the package tour in the case of tours lasting more than six days;

seven days before the start of the package tour for tours lasting between two and six days;

Art 14 : All our package tours do not include cancellation insurance.

Art 15 : Fonds de Garantie Voyages
S.R.L FUNNY TOURS is insured in accordance with Article 3 of the Royal Decree of May 29, 2018 on insolvency protection for the sale of package travel, related travel services and travel services under reference 20.004/604/3018.

Art 16: 1. TRAVEL FORMALITIES

1.1 General information

When traveling abroad, you must always comply with the entry formalities required by the country you are visiting ('travel formalities'). And you alone are responsible for obtaining them.

For some countries, an identity card is sufficient, but this is not always the case. Other documents may be required:

- International passport: this is a burgundy booklet containing your identity details. This document must be requested from the Population Department in your place of residence.

- Visa: official authorization to stay in a country for a specified period of time. Depending on the country, visas must be applied for in advance at the embassy or consulate, or can simply be purchased on the spot.

- Vaccination certificate: vaccinations against certain diseases, such as coronavirus, yellow fever, meningitis, malaria, typhus or hepatitis, are compulsory in some countries. You may be refused entry if you are not in possession of a vaccination certificate. Ask your doctor or the relevant health authorities about the procedure to follow.

It is advisable to consult the embassy or consulate of the country visited for confirmation, to avoid unpleasant surprises. Any costs arising from changes in this area, such as an emergency procedure for obtaining a passport, are the responsibility of the traveler.

If your trip cannot go ahead or incurs additional costs because you have not fulfilled one of these obligations and travel formalities, we cannot be held responsible and/or bear any costs that may arise.

Article 17 - Reactivation of an order cancelled for non-payment

In the event of non-payment by the due date, Funny Tours reserves the right to cancel the order without prior notice.
The place or reservation concerned will be automatically released and put back on sale, without any guarantee of further availability.

If reactivation is still possible, the following conditions will apply:

• Payment of a fixed administrative fee of €30 per file

• The deletion of any discount code or promotional benefit initially applied to the order

No code or offer can be reactivated after cancellation for non-payment.

Special clauses appended to the general terms and conditions of sale for contracts of carriage only and including travel as part of Package Travel (including Conditions of Comfort, Safety and Special Conditions of Carriage) (Valid from April 02, 2020):

Art.1 : Any quotation, in order for there to be a contract of carriage only, must be the subject of written confirmation or agreement or signature on the said quotation within 10 days of the said quotation, subject to availability of coaches at the time of booking. This written confirmation will be treated as a purchase order, and the customer acknowledges that he has been duly informed of the general terms and conditions of sale and special sales clauses, otherwise we cannot guarantee the availability of the vehicle. This order form will be followed by a down payment of 30%.

Art.2 : Any modification of any kind whatsoever, for Transport only, must be requested in writing before the date on which transport is due to take place, and will be examined by the coach operator, who will then decide what action to take. In the event of a request being made at the time of or during the journey, the request must be presented to the driver(s), who will advise of the action to be taken.

Art.3 : Total ban on smoking in the coach (including the toilet).

Art.4 : Pets
Pets are allowed in Funny Tours vehicles under the following conditions: maximum 2 per vehicle, in a transport basket & for a fixed fee of €10 per day of transport per pet. Supplements requested by our service providers must be paid on site.

Art. 5: One child = 1 seat, regardless of age. The number of available seats stipulated at the time of the prize-giving is the maximum capacity (number of seats) of the number of passengers accepted, as evidenced by the fact that wearing a seatbelt has become compulsory.

Art.6 : It is forbidden to sit, lie down or lie down in the central corridor of the coach, only to move towards the driver(s) or the toilet during the journey and when loading and unloading passengers.

Art.7 : For Transports Only, it will not be allowed to load beverages in the passenger area of the coach such as various alcohols, beer tubs, soft drinks, etc...

Art.8 : For Transport Only trips, meal stops are scheduled during the journey, so it is not permitted to eat on board the coach unless otherwise agreed in writing and accepted by our transport company. For Transport Only and Package Tours, only the driver will make the necessary arrangements regarding the duration and times of comfort stops, in compliance with current legislation.

Art.9 : It is forbidden to load illicit or illegal products such as drugs, narcotics, etc., either in the passenger area or in the holds. The transport company cannot be held responsible in the event of a check by the competent authorities.

Art.10 : Any damage or deterioration of any kind to the coach will be billed to the customer or subscriber.

Art.11 : It is recommended to use plastic bags as garbage cans. These are provided for this purpose. They are attached to the central armrests and are renewed in due course by the on-board staff or driver(s).

Art.12 : In the event of non-compliance with the above rules, the driver(s) may take any measures necessary to ensure smooth transport.

EXCLUSION: Any traveller who behaves in a way that compromises the smooth running of the trip or seriously inconveniences other travellers may be excluded from continuing the trip or stay. Any resulting costs will be borne by the traveler, who will not be entitled to a refund of all or part of the cost of the trip.

Art.13 : Please note that in the event of early return to Belgium from the place of stay or destination, due to the fault of the program organizer, the trip organizer or one of the participants, no compensation can be claimed. The same applies to kilometers not covered in the mileage package.

Art.14 : All travellers must be in possession of valid identity papers for the country of destination or any other country crossed to reach the final destination. In the event of non-compliance with this article, any offender will be liable for any costs incurred in the event of a check by the competent authorities.
The wearing of seat belts is compulsory in all our vehicles and in all seats. In the event of non-compliance and in the event of a check by the competent authorities, the passenger will be liable for any fine imposed.

Art.15 : Tipping the driver is not compulsory and is left to the passenger's discretion.

Art 16 : We are committed to complying with the 561/2006 working regulations for drivers; in this respect, the driver(s) are obliged to respect them during transport. If, due to this fact, a change should occur during transport, we cannot be held responsible for the consequences of this change.

Art.17 : For Transport Only: if the number of kilometers is exceeded during the execution of the contract, these extra kilometers will be invoiced at the price of 2.50 € per additional kilometer.

Art.18 : For Transport only : the price fixed in the quotation will remain fixed only if the price of diesel fuel remains fixed or if any increase does not exceed 5% of the current price per liter between the date of the quotation and the date of execution of the transport. If this is not the case and if the price of diesel fuel increases by more than 5% of the current price per liter, a lump sum of €125 will be invoiced in addition per principal journey. In the event of a reduction in the price of diesel fuel, the price quoted in the quotation will remain fixed.

Art 19 : All persons entering the vehicle must be in possession of their legal identity documents for sales services at the time of registration. In the case of transport for a group, the person in charge of the group will bear full responsibility in the event of an inspection. The Carrier cannot be held responsible for the loss, theft or absence of these documents during an inspection. The driver or crew reserves the right to ask for a waiver acknowledging the above information.

Art.20 : It is totally forbidden for persons present in the vehicle to have in their possession and to use in any way whatsoever, illicit and illegal products. The Carrier cannot be held responsible for any goods that may be present in the hold or hand luggage belonging to persons in the vehicle.

Art 21 : The carrier cannot be held responsible for any loss, theft or damage that may occur during the transport of goods and valuables, whether in the driver's compartment, the cabin, the bunkers or any other part of the vehicle.